The following is a terribly tragic and heart-breaking story of a woman who ventured on a holiday to the Plas Talgarth holiday complex (part of Macdonald Resorts) near Machynlleth and never came home.

Elizabeth Isherwood (who was also known as Mary) was an active, healthy 60 year old with a passion for golfing and her granddaughters. She took great pleasure in golfing most days and would provide lots of care for her grandchildren. She was a former police woman and was currently working as a part time carer to give something back to those who needed it and meet lots of new and different people. Mary had emigrated back to the UK from New Zealand to help her son with care for her grandchildren, Molly and Poppy.

Mary had decided she wanted a break and took an opportunity to have a holiday at the Plas Talgarth Holiday Complex in Wales. This was to be the last holiday at the resort after the family agreed to sell its share in the timeshare apartment. Mary took the trip on her own and tragedy struck on the first day of her holiday. Somehow during the night Mary got locked in a cupboard and could not get out, the door opened inwards and closed behind her. Mary passed away from hypothermia after suffering a terrible ordeal trapped in the cupboard. A handle broke on the cupboard which meant that Mrs Isherwood was unable to open the door to the cupboard. She fought valiantly for hours to get out of the cupboard and there was evidence showing that Mrs Isherwood had broken a pipe so she could chisel through the wall to try and get out. It does look at though she did break through but didn’t realise she could escape because there was a picture in the way. Very sadly Mrs Isherwood was naked during this traumatic event and was soaked through with water from the broken pipe which caused accelerated hyperthermia eventually leading to her untimely death. Very sadly a neighbouring apartment did hear some banging; however they decided they would report it after 5.00pm as they thought it was maintenance carrying out some works. Mrs Isherwood gave up on her attempts to get out at 5.05pm and the neighbours assumed that work had completed for the day.
In an appalling turn of events Mrs Isherwood was not found until a week later when a maintenance man attended her apartment as there was water leaking through the ceiling. An inquest has been held and their ruling was of misadventure.

Craig Isherwood is Mary’s son and he is devastated by his mother’s passing. He is bringing legal action against Macdonalds resort. He has said that “The legal action is not about the compensation, because how can you put a value on a life? It is about the fact that this should never have happened. “I just want the company to admit that they made a mistake in not checking the door properly and make sure that this cannot happen to anyone else.”

Mr Isherwood alleges Macdonald Resorts was negligent in failing to check whether the door handle was working properly. The 33-year-old is being represented by Adam Wilson, of firm FBC Manby Bowdler’s serious injury and clinical negligence team.

Mr Wilson has said he will seek compensation for Mrs Isherwood’s injuries and the loss of the care she had been giving to her grandchildren. He added: “This was a quite horrific tragedy. There is no amount of money which can compensate Mr Isherwood and his two children for the loss of a much-loved mother and grandmother. “But we believe that this was a tragedy which could, and should have been avoided. “It is impossible to imagine the distress that Mrs Isherwood must have gone through as she tried to free herself from that cupboard. “The central issue is whether the company was negligent in not correctly maintaining the door at the property, which we believe to be the case.”

Mr Isherwood had to break this unbearable news to his two children and he has commented that “It is the worst possible conversation a father can have with his children, but thankfully they are incredibly resilient, even though they miss their grandmother terribly.”

If you would like to seek compensation against your timeshare resort, for the thought of being mis lead and mis sold then please do not hesitate to contact one of our Advisors at Timeshare Compensation today.

See our recent post regarding the harsh reality about timeshare.

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