Timeshare Compensation Reviews
"The conversation with Tom was very clear, open, and honest. Yes it was good. The only thing is that the process is similar to our buying the timeshare, however, we understand that the outcome is different, and the process of exit will be achieved."
Mr & Mrs Phair
"After my husband passed away I stopped using our timeshare, the maintenance fees were hideous, they were going up so much each year, I was recommended to ABC Lawyers by a friend, I am very happy with the meeting with Ian today he has explained everything to me very clearly."
"We were so scared with everything that has happened with the resort. We paid 10,000 in 2012 and then, in 2013, we realized that what we had bought we could not use when we wanted, and we then had to buy more points just to get some use out of it. We spent another 7,000, and, in total with the loan, that was 43,000, so we do want to get rid of this."
Mr & Mrs Straw
"We found the process informative. Our maintenance charges went up, we were not told, and it cost us a lot of money. We are happy you are helping us to get rid of our timeshare."
Mr & Mrs Robson
"Our meeting with Karen was great as she is so lovely, and very knowledgeable. We have thought about doing this for the last couple of years because of the increase of maintenance fees. It has got to the point where getting out of the timeshare will be a weight lifted off our shoulders."
Mr & Mrs Bryant
"We like the Jive Hippo online shopping."
Mr & Mrs Sharkey
"Our experience was that we had been charged upfront fees for the sale of our timeshare ownership, which we have since found out was illegal. Obviously, as the law changed, we heard nothing from these companies. We found the advert for ABC Lawyers in one of the magazines we read and decided to make the call. We actually weren’t even aware that we were entitled to compensation. Everything has been explained clearly, and we have a brother who is in a similar, if not worse, situation than us, and we will definitely be recommending he speaks with ABC Lawyers."
"We have had the timeshare for 27 years now. We have found that if you want to go long haul, you can still manage an exchange but Europe is a waste of time as you can never get anything, and you can see the resorts now listed on Booking.com. That’s not exclusive! The maintenance fees keep going up, and we feel enough is enough."
Mr & Mrs Oldham
"Thanks very much, you covered the material very quickly and efficiently."
"Today has been good and we are pleased with how Lisa and Harriett explained everything to us. We were dubious because of previous experiences but are happy with how today has gone."
Mr & Mrs Maxwell
"We found the meeting very good, excellent in fact. All questions have been answered so far, everyone is very pleasant, and it was presented in a good way. We are pleased, because we have never used our timeshare."
Mr & Mrs Dimelow
"We bought our timeshare about 8 years ago, and have only used it twice. It hasn’t been quite as they lead us to believe when we bought it, we thought we could have cruises and holiday all over the world. Also, the maintenance fees are going up and up each year, we could possibly book a holiday, including flights, for the same cost."
Mr & Mrs Smit
"My husband saw an advert in a newspaper and we went to an appointment in Bournemouth, we met with Karen and she was brilliant. The legal liaison advisors were helpful enough, their knowledge is very good. We’re both pleased and relieved to be exited out of timeshare. Overall this is a good service."
Mr & Mrs Arbon
"Today has been very eye opening but really helpful at the same time. Just talking to someone who sees people in our position everyday has been a huge weight off our minds. We don’t have anyone around us who own a timeshare, so it’s nice to know that we are not the only ones."
Mr & Mrs Freeborough
"We filled in a survey, and it came to light we are actually paying maintenance for no return. We don’t find flying comfortable, and UK holidays are none existent in the timeshare world as they are so popular. Plus, our time is taken up with the grand-kids, as we get pleasure out of seeing them. We got lost on the way to you, and your concierge team were brilliant, they stayed on the phone directing us until we found the office. Everyone is so friendly."
Mr & Mrs Hubbard
"Today has been a good experience as Rob has explained everything to me very clearly."
"5-star rating. We saw an advert in the Daily Mirror and decided to call. Shelley was very good with us as we were/are a bit sceptical. She answered all of the questions and made us realise we are not the only ones in this predicament. You would think timeshare resorts would try and help when health is the underling factor, but no. Lee and Diane have been very professional, in fact everyone we have spoken to has been so helpful and reassuring. We have had someone to talk to and Diane, our Client Liaison Officer, is at the end of the phone if we need her."
Mr & Mrs Monks
"I saw an advert in the telegraph and also looked you up on the internet. I spoke to a young gentleman in the reservations team, I don’t remember his name, just that he was a city fan. He explained everything, and I also looked on line about the different ways to do things depending on our circumstances. We decided that Stratford upon Avon office was the best for us to visit. We had a very easy conversation with regards to us exiting our agreement and what we could do. You come into these things very skeptical. I can’t disagree with the advice or the cost. You are in a lot of publications and this has made me less skeptical. We normally went in January time during the winter here, to get some warmth. We will probably still stay with the Canaries to enjoy the winter sun."
Mr Hewitt & Mrs Bankole
‘We came here today after a phone call from someone within your company. We didn’t have any idea of what to expect but we are very glad we came along as our meeting with Robert was very good and informative.’ Star rating: ****
Mr Vincent & Mrs Atkinson
"Someone pointed us in your direction as we wanted to exit from our timeshare. Everything has gone okay and kept us informed as each stage developed. My wife dealt with any questions etc. on the phone and as far as I know, there are no complaints. The service has been excellent and if I knew any other timeshare owners I would recommend this service."
Mr & Mrs Love
"We came here thinking that we could exit from our timeshare, but never imagined that we could also claim compensation. We just assumed that the compensation wouldn’t work for us. Robert was exceptionally good at explaining the options to us, and did not waste any time. The maintenance fees are now so high, and the money that you pay for that could get you a holiday elsewhere! I am really impressed with the way that you deal with everything here. We are grateful, and very glad that we came."
MR & Mrs Pearson
"5-star rating. We had to cancel a couple of meetings due to family issues and everyone was so helpful and caring, so 3rd time lucky. We are glad we met Phill, he was thorough throughout and so easy going. Made to feel at ease by both him and Diane, and it is good to know we have someone in Diane, who will guide us through everything. No pressure at all, from anyone, feel happy we decided to use ABC Lawyers."
Mr & Mrs Jackson
"Over the years we have purchased a number of weeks and, of course, with this we are paying very high yearly fees. We do love the resort, but don’t like the way it was sold to us. We understood that we could sell the weeks back, but this isn’t so. Also, when we send emails to the resort requesting information, they don’t even bother to reply to us."
Mr & Mrs Shah
"We found the day very challenging and a lot to take in, but, at the end of the day, when our timeshare is cancelled, and if we gain any compensation, it will be all worth it."
Mr & Mrs Durrant
"5-star rating. My son saw an advert in his newspaper and got in touch for me. Jo was lovely, gave my options and how to go ahead if I wanted to have a meeting. It was encouraged my son come along, it’s never easy to do these things on your own. Meeting Phil and Diane has given us both peace of mind and has taken a great load off of our shoulders. I am not going to travel alone, now I have lost my husband, and my children don’t want it."
"I found your details on line, phoned through and spoke to a lady who confirmed my decision and I decided to come today. Straight forward process, Tom was very good and explained everything to us. I would give you a 4.5 out of 5 at the moment, more when you achieve the exit."
Mr & Mrs Nightingale
"Today was very good, and very instructive. We were amazed at a few things that Tom went through with us, some things we didn’t realize; it was very good."
Mr & Mrs Binder
"5-star rating. We were called to see if we had a case for assistance with our timeshare. We came to York to see Lee and it went well. He was clear and concise. He was helpful in explaining how the fees will increase and the effect it would have on us long term. Diane was also clear in the way she went through the contract and how things will progress. All in all we were very happy with the meeting and help offered."
"We found the process good, and were happy with what we heard on the day."
Mr & Mrs Mason
"We have found today very good and very thorough. Our meeting with Rob was great, and really clear. We have wanted to get out of our timeshare for a while, so when we spoke to Timeshare Compensation and they said that there could be something in it for us, we thought it was worth a look."
Mr & Mrs Owen
"My brother saw an advert in the Mobility magazine while he was away on holiday and told me about it, so I got the number and rang up. I spoke to Ruth who arranged everything and kept in contact with me until the meeting today. I’m very happy and will be happier once this has all gone. As long as you can get all this off my back I will be one of the happiest fellows going. I’m very happy with the service and would give you 10 out of 10."
Mr & Mrs Ford
"4 Star rating. You called us at the correct time. We had been to a meeting to resell our timeshare and, classically, had been persuaded to buy another bedroom, so in hindsight, feel we have been mis-sold. Plus, now we know the full story from speaking to Wayne, as we never knew the kids would end up with it. All in all, everyone has been so helpful and Wayne has explained everything thoroughly."
Mr & Mrs Rathburn
"Previously we have been approached by a number of companies offering services to exit our timeshare and to claim compensation but were very wary of them. Then we read an advert in the Sunday Mail for ABC Lawyers and this was a much more professional approach. It gave us the confidence to get in touch and arrange an appointment with them. 4.9* Rating "
Mr & Mrs Thomson
"We have two boys now, and the way we can get holidays on the internet is much easier. The maintenance fees have more than doubled in 7 years, so the money we will save will be helpful. Everyone has been helpful and accommodating, we came via a recommendation from the Timeshare Council, so we know we are in good hands."
Mr & Mrs Craig
"We didn’t know what to expect when coming to our meeting this morning. We hoped to be dealing with someone professional enough, good enough, able enough and willing enough to get the job done well. You and Paul have been every bit of that. Everything has been explained to us so well and could not be better in my opinion. In fact, if you gave me a piece of plain paper and asked me to list how I believe you could improve your services, the paper would remain blank. There aren’t many companies you could say that about. We were given a choice of offices to travel to, and everything that was explained to us on the phone has been followed through perfectly, even down to our taxi picking us up from the hotel this morning. Brilliant. Stars *****"
Mr & Mrs Van der Vliet
"When we retire we don’t particularly want to just go to Tenerife anymore, plus we don’t want to leave a debt with our son. We got into the timeshare, why should he end up with it. We have been contacted by companies before, and lost money, so were dubious about dealing with this. I have been off work, so instead of just catching the sport in the paper I have been reading it, saw your advert, and contacted you. We feel in control and happy about the way we have been treated, from the initial phone call to the meeting. We are glad that we have a company, which we chose, to help us."
Mr & Mrs Green
"We were worried before we came here today, because of the amount of problems we have had previously with trying to get out of our timeshare, but our meeting with Karen was very good, and we are looking forward to it all being sorted."
Mr Moore & Mrs Welsh
"I believe we did something on line, a survey about owning a timeshare. I feel very angry with what has happened and that we were sold a dream that never happened. Now I am very cynical due to this, but the meeting with Tom has been very reassuring."
Mr & Mrs Wells
"5-star rating. We have tried another company but had nothing from them at all. Personal reasons do not allow us to use the timeshare now, so we need to be rid. Laura, who we first spoke to was friendly, helpful and not pushy, so we decided to book a visit to York on her advice. We are glad we did. Phil has been professional and above all thorough, he has given every option and we have learned so much. The contracts were easy to follow, and Diane supported and confirmed all that Laura and Phil had been through with us. So friendly, we know we have someone who will help and guide us through all this. No doubt a 5 in my mind."
Mr & Mrs Young
"The advisor at the meeting was very knowledgeable regarding my timeshare that I owned, which gave me peace of mind from the very start. We had a few laughs too, something you wouldn’t expect from a timeshare exit meeting, but it made me feel very relaxed and comfortable. The outcome was better than I ever expected it to be. To be exited out of my timeshare is going to be a huge relief. Thank you"
“Today has been much better than expected. I was a little worried about coming and being forced into something I wasn’t sure about, and was therefore anticipating today being quite stressful. However, the information we have been given is very clear, and I appreciate being able to bring someone along with me. Karen is very professional and has been extremely helpful this morning” Star Rating *****
"Leanne was very businesslike, she definitely comes across well, and this helps, because I needed a bit more clarification. Apart from that excellent."
Mr & Mrs Wagstaff
"We came across ABC Lawyers after searching on the Internet. We have approached the resort twice for help in getting out of the timeshare ownership, and they have been little to no help. Another company contacted us, but we just didn’t feel comfortable, so decided to find a company that could help us with the exit. We weren’t looking for, and had no idea that we could be eligible for, compensation, so that is a bonus."
Mr & Mrs Simpson
"Rob has been extremely helpful and has explained everything to us so clearly. We were wary about it all at first but are really glad we came to this meeting. It has been a very informative morning. 5 out of 5 Stars"
Mr & Mrs Howes
"There is a plan, but we are glad that, if you can’t do anything for us, we will get our legal fees back. It is very good. You are always filled with dread when it comes to this subject, you feel embarrassed about being in this situation, however, I would refer friends to your place."
Mr & Mrs Davies
"We really didn’t want to get rid of the timeshare, we have a little boy, so when we have been we knew what to expect, which was less stressful. It has now been opened as a holiday resort, so it is not exclusive any more. Plus, why should he have to continue our debt, in the future. There was an online survey which we filled out, and speaking with Wayne today, we cannot believe how much maintenance we will be paying long term, so decided that now is the time to deal with it. People have been so helpful, we think we have made the right choice."
Mr & Mrs Hill
"We were thinking about getting out of our timeshare. One of us is retired and the other has to carry on working in order to pay the maintenance costs and they keep increasing. We are not even sure how long we will be able to travel for. We can go away today confident that we have one less thing to worry about or pass on to our son, who really doesn’t want it."
Mr & Mrs Janseen
"Well, we were not sure what to expect today and in the back of your mind, you always wonder whether you are making the right decision, but we are so pleased that we came. We found your advert in Metro and we thought there wouldn’t be any harm in exploring what you can offer us. I phoned and spoke to a lady who was so helpful. Our Meeting with Rob has been fine, and again he has also been extremely helpful. We didn’t expect someone to say we were entitled to compensation, we were more concerned about not being able to use our timeshare anymore, as it is not compatible with our family lifestyle and we just want to get out of it, so compensation for us would be a real bonus."
Mr & Mrs Billin
"I completed a survey on my phone and then received a call. Tom was really good and I haven’t got a problem with everything he went through. The sooner I can get out the better and if we get any compensation it helps pay what we have paid over time."
"We have found today extremely informative, and it’s so reassuring to see that a lot of people are in the same position as ourselves. If our timeshare company had told us from the beginning, that it wasn’t guaranteed that we could stay in our unit, which is the best, then we never would have purchased it. Our meeting with Karen was very good, it will be a relief to get out of it, and maybe go on holiday with our compensation money."
Mr & Mrs Engall
"I have found the process eye opening, and everything was made perfectly clear, and very interesting. We want this to work out, and for the timeshare to be taken off our shoulders."
"We found our meeting with Rob very good. We have been wanting to exit our timeshare for a few years now, as there are so many underhand things that go on. We will be very relieved to be out of it."
Mr & Mrs Beaton
“It was my sister-in-law who booked the appointment for me, and she spoke to someone called Mark. She also came in this morning for her own appointment, so we thought we don’t really have anything to lose. Karen is so nice, she was extremely thorough and explained everything to us very well. We are really happy. We came here to see what you had to say, and even my husband is very impressed with each and every one of you” Star Rating *****
Mr & Mrs Franco
"We have wanted to exit our timeshare more or less since it started really. It has inadvertently caused a lot of health issues for us. We are very much looking forward to being completely free from it."
Mr Kembrey & Mrs Beale
"Carl has been lovely and his approachable nature has enabled me to ask lots of questions. He has explained everything to me so well."
"Today has actually been quite easy. Our meeting with Karen was everything that we wanted and she explained everything so well. We are so looking forward to being out of our timeshare, despite having had some wonderful memories with our family. They now make it so difficult to be able to go and the maintenance fees are just going up and up every year. 4 stars rating."
Mr & Mrs Strange
"I think I saw an advert. I had been researching for some time on many different ways to get rid of the timeshare. I did lots of googling and research, it looks too good to be true and very positive. We just want to get rid of the timeshare and have been looking for some time. Anything else we get would be a bonus."
Mr & Mrs Richards
"I think you’ve covered everything that I can think of, and we are happy with what we heard. Thank you very much."
Mr & Mrs Wood
"Originally, my husband was trying to sell our apartment and he rang somebody and through that we ended up in contact with you. We went to Stratford-upon-Avon and saw Tom, that´s how we started. I can’t fault the advisors at all. Whatever I need they have advised me and kept me in the loop. They send me letters if I haven’t heard from them to say not to worry, they are working on things. I know that they are working behind the scenes and if they want me or need anything then they will let me know. I think we were given 12 weeks on our timescale to exit, we were hoping to be out by Christmas, and we were, with a timescale of 8 weeks. Overall, I would rate the services of ABC Lawyers at 99%. We are now going through compensation and I would definitely recommend you to other timeshare owners."
Mr & Mrs Jenner
"We bought our Timeshare 14 years ago. We did enjoy a few holidays there, but as time went on we were unable to get the dates we wanted, and the maintenance fees were rising rapidly. Over the last few years things have evolved, and we’ve discovered we can actually book through the internet to stay at our resort without being tied in to paying high yearly fees. Also, the exclusivity that we were told we were buying into was no longer there."
Mr & Mrs Warr
"We’ve had some really long sessions with Club La Costa, it really adds an edge to your holiday. For us It’s about time to get out. Things have moved on so much with holidays and prices of packages have really come down recently and there are so many options now. The meeting with Karen today has been really good."
Mr & Mrs Glithero
"The meeting with Lisa has been very straight forward, the explanations have been very clear, we’ve asked a lot of questions which she has answered so that we understand. We just don’t want the timeshare anymore, it’s a huge burden, when we bought it we were told booking would be simple and straight forward but when it came to the crunch it was almost impossible. We have tried to book well in advance and been to there is no availability in the whole of Europe! In the end we ended up spending more money and booking online. All in all its been a very reassuring and productive day."
Mr & Mrs Caper
"What today has done is to consolidate everything for me. I came in with a mindset of not making a decision, but Carl went through everything, and that has settled my mind. It’s been cool, calm, and collected, and that’s the bit I like."
Mr & Mrs Miles
"Today we learnt more than we thought, we came in for compensation, and weren’t holding much hope, but now we are very happy that you are working on our behalf."
Mr & Mrs Currie
"We were very unhappy with the treatment from our timeshare company, or at least the company that took them over, when they just changed our apartment without consulting us, not only that but the ever-increasing maintenance bills. We read about ABC Lawyers online and decided to contact them. We are relieved that we are now out of it and rid of the burden of the management bills. The service provided by ABC was good, anytime we contacted them they responded pretty much straight away, we were never left hanging. It’s very likely that we would recommend ABC t other timeshare owners."
Mr & Mrs Eyre
"After exploring other options to get away from the timeshare, we have come to Timeshare Compensation to see what they can do. The other companies we have seen have not been as professional and the money back guarantee offered has put the faith back in me. It means they will do their best.”
Mr & Mrs Hockey
"We are unhappy with the way we were sold our timeshare, they used very pushy sales tactics and every time we visit it’s the same push, push, push for another sale. We saw timesharecompensation.co.uk advertised on the internet and felt it was time for us to get out.”
Mr & Mrs Ward
"Today has been wonderful. We are actually very impressed. We were not aware of how much money we have spent throughout the time we have had the timeshare, we have just been paying the maintenance fees year after year, and it all adds up. Our children are going to be thrilled that we are finally in the process of getting rid of it because neither of them wants to take it on. Karen was very clear, and we are thoroughly impressed with the whole procedure from start to finish."
Mr & Mrs Williams
"We were duped into more and more upgrades at the resort, with promises of holiday exchanges all over the world. As you can imagine, this has not happened, so when we saw your advert in the newspaper, we got in touch. Plus, we are an extended family, and don’t want to pass it onto each other’s kids. From the first call with Phyllis, to meeting Lee, we have been helped, and looked after brilliantly."
Mr Jones & Mrs Curbie
"There was an advert in the newspaper for ABC Lawyers so we called the number, everything was arranged for us and we are very happy with the accommodation that was booked on our behalf. Over the years we have used timeshare ownership on many occasions, mainly on worldwide exchanges, however we had a really bad experience on our last holiday and due to this have been put off continuing. We wanted to sell it so we could give our grandchildren some money whilst we are still alive, as opposed to monies left in our will, but there isn’t a market out there to sell timeshares and the resort will not buy it back. We feel it is the right time to exit and go for a compensation claim. The service and care we have received from our Senior Claims Assessor, Jean Pierre, and everyone else at ABC Lawyers has been 5*. Everything has been explained to us in great detail."
Mr & Mrs North
"The timeshare was a good thing when we got it, and we have enjoyed many holidays. Now though, my husband cannot fly, and we do not go to America, so when I saw your advert in the Woman’s Weekly I called. People have been so friendly, and David has explained everything in a manner we understand. We think now is the time to get out of the timeshare, as we are paying money not to use it."
Mr & Mrs Burley
"I first got in touch through an advert in the newspaper and I can say that the service and my experience has been ok. Whenever I spoke to any of the advisors they have been fine, helpful and answering questions when you have one. Now that I have achieved my exit, I can say that I am feeling relieved. I have owned the timeshare since 1989, too long. We owned in America and took the grandchildren to Disney land and all that. I thought that the timescale was reasonable, and I would rate the services of ABC Lawyers very good. I have already recommended your services to 3 other people and added my claims handlers number to my mobile phone."
"I received a telephone call from Jack who arranged everything for me. I am very skeptical due to past experiences and very cautious, but Jo has been very caring and the hospitality has been great. We’ve had tea and chocolate biscuits. I will be very happy when I’m out and don’t need to worry any more."
"It’s been a real eye opener today - the details we didn’t know. The ownership of our resort has changed, things have changed, we don’t agree with all the changes and the contract is not what is was. Last time we went it was very different. It’s just now surplus to requirements and not what we want."
‘Today has been really good. We did not know what to expect this morning as we have never been down this road before, but Karen explained everything to us so nicely and thoroughly. Everyone we have spoken to throughout this whole process has been extremely upfront with us which is brilliant.’
Mr & Mrs Baxter
"The compensation is a bonus, if it comes, but the main thing is that we get rid of this timeshare. The meeting was good, very informative, and we got rid of the timeshare."
Mr & Mrs Sault
"We never understood the meaning of ‘In Perpetuity’ and when we got a call from Jennifer, after filling in a survey, we decided to come and see Timeshare Compensation. Our daughter is hopefully settling in Australia, so does not need the holidays and we do not want to leave her the responsibility. Everyone has been so helpful and everything been explained, we are going away knowing we are in safe hands.”
Mr & Mrs Ellershaw
"Today has been very good from start to finish. Karen spelled everything out for us clearly."
Mr & Mrs Wiggin
“Today has been quite long, but also extremely reassuring. It is good to know that you want the compensation to come through as much as we do. The whole meeting has surpassed our expectations, as we have had previous negative experiences to draw from. Lisa is lovely and has explained everything to us really well”
Mr & Mrs Gibb & Mr Palmer
"I saw an advert on tv, and thought that this would be a service I would require, as we wanted out of our timeshare. When we signed up to the timeshare, we were told different things from when we tried to actually book certain weeks; there was never any availability for when we wanted, and the maintenance was always increasing. My experience has been very good with ABC Lawyers, the advisors have been supportive with us. Anything I received through from my timeshare company, I was able to just pass along to ABC to deal with and then, if required, I could call the Legal Liaison Officers for any update. The service has been very good, and I would definitely recommend this service."
Mr & Mrs Apple
"4-star rating. We filled in an online survey and we got a call from ABC Lawyers, to see If they could help. After that, we decided to visit York and see what you could do to get us out of the timeshare. It is daunting to think that without legal help, we are stuck with something we no longer want. Phil explained everything clearly, we have no reason to doubt ABC Lawyers will not be able to help us."
Mr & Mrs Ward
"We had been interested in exiting our timeshare, so when we were contacted by ABC lawyers we decided to go ahead. The staff were really very good at answering our questions, and when we contacted them they were very prompt in responding. All in all, a good experience."
Mr & Mrs Plaster
"I originally saw you in the Telegraph and I received my exit certificate yesterday. With regards to my experience with the company, I would say so far, so good and I will be happy to get some compensation. I can’t grumble about anything."
Mr & Mrs Winterton
"I broke my neck, and now I cannot work, so our income has taken a turn for the worse. We chose the points system, as we never know when we can go away, due to the farm. But even this has become increasingly hard to do. Plus, the maintenance has risen that much, we are in a position where we can no longer afford it. We filled in a survey, and received a call. Everyone was so helpful from that call, to seeing Lee, and we know we are in safe hands."
Mr & Mrs Middler
"Today has been long, but we have also asked a lot of questions ourselves. We understand everything, and found the process good."
Mr & Mrs Kolanko
"I have had a fantastic day down here in Bournemouth. I saw your advert, by chance, in the Daily Telegraph, and knew I had to do something about my timeshare, something that I have been putting off for a while now. The meeting I had with the advisor went splendidly well, and I was very pleased with the end results. It is refreshing to know where I stand regarding my timeshare. Everything was explained in great detail by everyone that I saw on the day. I am very happy I took the first step."
"We found today brilliant, very clear, and you made sure that we understood everything. That’s what I would say, and my colleague would agree."
Mrs Line & Mrs Titley
"4 out of 5 star rating. We have tried before to get away from the timeshare, but have only ever met what we call thieves. Every time we go to the Resort they want more and more money from us. Our Children do not want this. We feel so relieved that it has now gone, my husband is 70 and we do not want this anymore. We will continue to holiday through a different source."
Mr & Mrs De Rochemont
"Very good service. It is difficult trying to get your head around these things, but we had a brilliant meeting with Lisa. It has been harder and harder to use our timeshare, as there is never anything available. If everything goes well, we will definitely recommend."
Mr & Mrs Harvey
"Today has been very helpful. We have been wanting to get out of our timeshare since we discovered it will be passed onto our kids. Our meeting with Karen has made us feel very hopeful and we finally feel like we are really getting somewhere with this. We have some friends who are in a similar position to us with their timeshare, and we will definitely be letting them know of your services."
Mr & Mrs Muharrem
"We have used the timeshare so many times, but we prefer to holiday at different destinations now. The maintenance is being paid for no other reason than we cannot stop. If we do, we are by rights in debt. Plus, we don’t want to burden the kids with the fees and ownership if anything happens to us. I saw an advert in a Sunday newspaper in a coffee shop and tore it out, took it home, made the call, and here we are. Everyone has been so professional, I am glad we did."
Mr & Mrs Masterson
"We have found today very good actually, there has been no rushing, which has been great. We were very sceptical, but have tried to remain open minded. We have wanted to get out of our timeshare since 2014, when they said they would sell it, but didn’t. "
Mr & Mrs Speller
"5-star rating. I had seen your advert in the Legion Magazine and Christine has seen various adverts elsewhere. We want to be away from our resort as we don’t want the kids to be burdened with it. When we got in touch, we felt we were being helped, not pushed into a meeting we did not want. We were in control and not pressured at all. As far as offices go, the office in York is modern and bright. Again, meeting Phil and Diane was not pressured and they came across as professional, informative and genuinely nice people. Glad we have taken the first steps in getting away from the timeshare that we no longer need, nor want."
Mr & Mrs Smith
"We didn’t know what to expect when we came here today, but it has been very thorough indeed. It’s only recently, since we found out that many people have been successful, that we have been interested in exiting from our timeshare. I haven’t kept up with my maintenance payments, because the resort said they would sell my timeshare, but haven’t, so we are looking forward to being out of it all."
Mr & Mrs Zaman
"We had been called by a couple of companies, but no one had offices in Northern Ireland. My dad lives near York, so we took the opportunity to kill two birds with one stone, and here we are. We have a six month old daughter, and with fees and flights to America going up we have to start thinking about our priorities. There have been a couple of opportunities to exchange for European Holidays, but they are getting harder due to our weeks being in the height of summer. Package holidays are just as good for us now, so we don’t want to pay for maintenance as well. With everyone being so helpful, and David giving us a full explanation of how things work, we think we have got the help we need to move away from our timeshare."
Mr & Mrs McSherry
"We just wanted out of our timeshare ownership. We haven’t used it since 2010, and had no idea we were entitled to any compensation. This is very welcoming news."
Mr & Mrs Kalyansingh
"5 Star rating. This all started when I saw an advert on the TV, but then Ray was taken ill and we couldn’t come. You recently got back in touch with us, so we decided to take the offer to speak to someone again. The resort is getting run down, and we feel we are not getting what we paid for. Plus, we tried to get a guest apartment for our daughter and her family, and were told there were none. She got exactly the same resort, flights and transfers with Jet 2. How can that be? Nothing is exclusive any more. David and Diane have both been brilliant, accommodating, professional and friendly."
Mr & Mrs Baggott
"Today has been very good, and extremely reassuring. Our meeting with Lisa was a brilliant start to the day, because she explained everything so clearly, and let us know what to expect from the start. The way that you run things here is very efficient. The likely compensation is more than we anticipated, and we are looking forward to being out of the timeshare. 5-star rating."
Mr & Mrs Thompson
"Despite the fact that it is a lot of information to take in, we have found today very good. Our meeting with Rob was great. We have wanted to get out of our timeshare for a while, as we haven’t used it, and they do not make it easy."
Mr & Mrs Thain
"It was a lot to take in, but we found it very helpful. I like the fact that, if we receive any compensation, it is paid into our bank."
Mr & Mrs Penn
"We have never had a specific room at our resort but, if we booked early, we could request a sea view or at least a nice one. The last time we were told it would be 1,700 euros to book a sea view, there is nothing for loyalty anymore. To be honest, the standard has gone down and the maintenance up, plus we did not realise that perpetuity was part of the contract. When we bought the timeshare, we were told we could ‘will’ it to someone, not that it becomes part of our estate. We saw an advert in the newspaper, so decided it was time to look at our options. Everyone has been fabulous, so helpful and friendly."
Mr & Mrs White
"I found out about ABC Lawyers through the Website, the service they provided was well within the timescale they estimated which I was pleasantly surprised with. The consultants were very knowledgeable and all in the all the customer service level was excellent."
Mr & Mr Purnell
"Our meeting today has been great and very informative. Robert gave us a lot of opportunities to ask questions and we did not feel pressured to agree to anything. We will be extremely relieved when we are finally exited from our timeshare. 4.5 out of 5 Star rating! 5 when the exit is complete!"
Mr & Mrs Loveday
"We saw your advert in the daily paper a while ago, then threw it away in error. Luckily, we saw it again in the TV magazine. We cannot go on holiday for health reasons, so we are paying maintenance for nothing. It is really not cost effect anymore, and the only thing that is going to happen is the fees are going to rise, so we need to look at our options. Once we called, everyone was so helpful. Explaining each process, confirming our appointment and basically answered the phone every time we called. We feel confident about the professionalism of the company."
Mr & Mrs Tindall
"The girl we spoke to was helpful and answered a lot of preliminary questions before we came.Once here, Lee was very informative and explained every process thoroughly.We feel we are in the right place for help to get rid of our timeshare."
Mr & Mrs Rhodes
"Our friends saw an advert in an inflight magazine and got in touch with us to ask if we would be interested. They told us about it. We haven’t got the worry or upset anymore. It’s the peace of mind that it’s not hanging around our necks anymore. I don’t want to give it to my children, it’s just like giving them a debt really."
Mr & Mrs Taylor
"As soon as we made the appointment, we were contacted by another company, but we told them we were happy with our meeting, and everything was clear."
Mr & Mrs Long
"We filled out a survey on line, and someone called us. We need to get rid of the timeshare. If it was what we paid for, we would be happy, unfortunately, it is not fit for our purposes anymore. The apartment we viewed was not the apartment we were given. It’s like buying a house, then being given a tent to live in! The maintenance does not fit the work carried out, nor assist us in any way when we are there. After seeing the cost of resales on line, or lack of, we think this way is the only way forward."
Mr & Mrs Blackburn
"We saw an advert in the paper and it was something we’ve been wanting to do for a while but couldn’t find the right people. I spoke to Rebecca who called me back to confirm the information, she sent me text messages to confirm the date and time of the appointment with Tom and she was very good. Tom was excellent, he has lifted a weight off of our shoulders. We are not going back to Florida, its changed for us. We will go to Gran Canaria and just do packaged holidays."
Mr & Mrs Plant
"The first contact we had from timesharecompensation.co.uk was with Jack. He explained everything to us clearly regarding the meeting. We also received a call before travelling from your Concierge department they confirmed everything exactly as Jack had told us. The meeting with Jean Pierre was very straight forward and easy for us to understand.”
Mr & Mrs Cromwell
"I saw something online and then received a phone call. I spoke to a lady called Jennifer. We didn’t really know what to expect but Tom has been very thorough and gone through everything. We have hope that you will get us out."
Mr & Mrs Fletcher
"Our experience today has been a positive one. It has all been very transparent. Trying to get out of our timeshare where the selling of it was not transparent, it would be awful to come somewhere and experience the same thing. Our meeting with Rob was great. We are lucky with our maintenance fees right now, but we don’t want it to be something that the children are bothered with later on. We are aware that with the in-perpetuity aspect, it could even go to our children’s children and that’s not something that we ever want them to be lumbered with. Star Rating = *****"
Mr & Mrs Broad
"After having had lots of great holidays for many years, we began to feel a bit cheated by our timeshare company. Our maintenance was rising significantly more than we had been told it would and unfortunately the quality of the accommodation was decreasing. We were gotten in contact with by ABC lawyers and I have to say we are delighted now that we are no longer tied to our timeshare and are free to holiday where and when we like."
Mr & Mrs Rowland
"The value has gone from our points, we used to be able to get 5-6 weeks’ holiday time but with the rise in maintenance fees and the amount we own we only get 2-3 now. When we are on holiday they try sell us more as they push the cost effectiveness and ease of points but as I say they are not cost effective now. We were given your details as someone who could help us and our trip to York has been worthwhile.”
Mr & Mrs Mills
"We found today optimistic, we think there is a great possibly of exiting, based on what we have been told. Jo put my mind at rest, and advised that it’s a pretty safe bet that we are not only going to get an exit, but also some significant compensation, in which case great, let’s go for it."
Mr & Mrs Poole
"We had had our ownership with Club La Costa for over 8 years. Due to ill health we were unable to make use of it, and the resort wasn’t very helpful in trying to assist us, because of that we made to the decision to try and get out. The staff were so professional and precise with the information they gave me, if they were unsure about something I asked they would go find out and get back to me which for me was really reassuring. To be honest I’m just so glad to be out if it now, and without a doubt will recommend ABC Lawyers."
Mr & Mrs McCann
"We have found today’s meeting very easy to follow. It is reassuring to see the office full of people just like us who have been miss sold their timeshares. It’s nice to know we are not the only ones."
Mr & Mrs Avery
"We were very happy with our timeshare in the beginning, we did use it quite a lot when it was still exclusive, but more and more often there were lots of tour operator clients there too, not to mention the maintenance fees were constantly going up. We are now relieved to be out of our timeshare and have to say that it was all completed well within the timescale given. The service was good, our questions were quickly answered and we would recommend them to other timeshare owners wishing to exit."
Mr & Mrs Clarke
"After speaking with someone over the phone, I can say that I’m hopeful. I am now waiting on compensation and I want to wait and see what happens. The advisors have been very pleasant, very reassuring and very professional. I think its taken a while, but there are a lot of people and a lot of things to deal with. I’m not worried about the timescale. To date, everything has happened that you said would happen, so I have no reason to doubt that."
Mr & Mrs Whitford
"The conversation was smooth and flowing, it is just taking it all in. For me I’m just concerned that we are spending another 7,000 on something that might or might not work, which would make the timeshare expensive, we are happy with everything we have heard today."
Mr & Mrs Rowley
"We have found today really good. We have been wanting to get out of our timeshare for a few years now, and are looking forward to it all being sorted."
Mr & Mrs Stewart
"We are quite embarrassed about our timeshare as we were caught hook, line and sinker. We have never been back to Mexico, so it is a mistake we need to rectify as soon as we can. Initially, when you got in touch, it was up for sale, but nothing happened, so when you gave a courtesy call a little later, we decided to see what ABC had to offer. Everyone has been so efficient and clear at every step, so we know what is happening, and have a time frame to follow. On the flip side, if we hadn’t been so stupid in the first instance … but hey, ABC have given us an outlet, and we are happy to let them work for us."
Mr & Mrs Clark
"We found the process a bit daunting, but not too bad. We thought it was going to be a lot more pressurised, which is what we have been used to. We are looking forward to completing this, and getting rid of our timeshare. "
Mr & Mrs Bould
5-star rating. We saw your advert in ‘The Times’ and gave you a call. Paul was really helpful and arranged everything for our visit to York. If we were a family of 6, the maintenance would be cost effective but as we are 2, it isn’t. Plus, it does not stop with the maintenance. It is still a self-catering holiday at the end of the day and costs do not do anything but go up. Wayne has gone through everything and we have made the decision to leave this way of holidaying as we feel our time has been served.
Mr & Mrs Williams
"I paid to get the deeds signed over to my sole name, after a break up of a relationship. The point was so I could sell the timeshare. When I had done so, I was informed that Spanish Law had changed again, and still needed the permission of the other person. As you can imagine, I was not happy. This seems the best way to get out of my contract and try get some money back. The people I have spoken to seem to know what they are doing, so I feel happy I have done the right thing."
"We are very interested in the compensation side as we owned our timeshare for 12 years and we never used it due to various illnesses. We contacted our resort and initially were told we could not get out of the contract, eventually through numerous Drs letters we were able to hand it back, however we lost a substantial amount of money due to the initial purchase cost and all the maintenance fees we had previously paid and we are pleased someone can help."
Mr & Mrs Rennie
“Today has been really good actually. We have been well looked after and it’s been very pleasant. There has been no pressure which is important to us and far better than expected. Karen is lovely, and she knows what she is talking about which has given us a lot of confidence as it is hard to know who to trust. When you look at someone like Karen who knows what’s going on and knows far more about the industry and the resort than even we do, it sets your mind at rest. When we bought the timeshare, we thought we were going to have a great time at the resort but as time went on we were more and more pressured to buy more. Karen has made today very easy and we cannot wait to be out of our timeshare for good”
Mr & Mrs Robins
"Everyone has been very nice, from when we first spoke to someone over the phone. Our advisors have been fine and we have had no problems. If they haven’t been able to answer my questions then someone always rang me back, we have had no problems at all. We owned our timeshare in Portugal and we really loved it, but it changed to all inclusive and we had things like hen parties and drunk people about. Apart from that we saw one of the reps there and told him we were in ill health, he told us a load of rubbish. We ended up on this route as we didn’t want the kids lumbered with it. Overall, everything has been fine, everyone has been really helpful with anything we have asked and now our exit has been completed we are waiting for compensation."
Mr & Mrs Thorpe
"Today has gone very smoothly and has been very professional. It has been enlightening to know that you have been so successful and I am looking forward to the same success that you have achieved for other timeshare owners. Our meeting with Lisa was very informative and extremely interesting. I saw the advert in the newspaper and then started looking at your website. I rang up and spoke to Jason and he offered me an appointment at the end of January but because of my maintenance payment being due at the end of January, I asked to bring it forward a few weeks. Star Rating = *****"
"Very informative. There were a few things I learnt about that I didn’t know. We picked up a lot more than we thought."
Mr & Mrs Crowson
"We have owned our timeshare for 8 years, however, we now want to get rid of it, because the service charges are just going up and up and up."
Mr & Mrs Smith & Mr & Mrs Robertson
"Today has been really good, and incredibly informative. We have been talking about exiting from our timeshare for years. We are not happy about the maintenance fees going up from year to year, and fed up of being tied to those holidays."
Mr & Mrs Hughes
"We were happy owners, the only reason we wanted to get out of our timeshare is we don’t want it left to our family to deal with, should anything happen to us."
Mr & Mrs Rule
"The legal support advisors acted upon instruction and I am now relieved to have achieved my exit from my timeshare."
Mr & Mrs Peach
"All our questions were answered, and we found it fine. Before we came we thought we would be disappointed, and you would say you couldn’t do anything for us, so I was surprised. It gives me new hope."
Mr Cummings & Mr Birch
"5-star rating. We saw an advert in the Daily Express and called as we do not use the timeshare, neither do the children and we do not want them to inherit it. Speaking to Faye was really good, she gave us all the relative information, so we could decide if we wanted to go ahead with a meeting. Here we are in York, speaking with Phil & Diane, both equally informative in helping us. So far, so good. No pressure involved, just good solid advice."
Mr & Mrs Booth
"I owned for a long time in Beverly Hills Club, and I really loved it there, but suddenly I was told I had to give up my week as they had sold the apartment. They changed my week to Hollywood Mirage, seemingly an upgrade, and although it is very nice, I much preferred where I was. They have changed so much without consulting the owners. I did ask them a while ago to take my week back, but they refused, and now this happens."
"We knew we were being told something, as I saw the advert on Facebook and William saw it in the newspaper. All the usual reasons for wanting to be out of the timeshare, maintenance, health, retirement & perpetuity. The boys, I say boys, they are grown with children of their own, want nothing to do with it. Basically, decisions had to be made, so here we are. People have been helpful, absolutely lovely to be honest. All our questions have been answered, and we have peace of mind, that professionals are helping."
Mr & Mrs Cairns
"We found the process informative, and very clear. We don’t have any faults really, it has been very helpful. Thank you very much."
Mr & Mrs Roberts
"There was an advert in our daily newspaper, and we know we have to deal with this situation. It is holding us down.High maintenance and perpetuity has caused us so much heartache with the kids, well actually, to be honest, we are more thinking the grandkids. So, we called. Gillian in the Concierge department was so helpful and friendly, it turns out she is from the same village as my mum, so I felt as ease straight away.Plus, coming to York for a few days has done us good too. Even in between the personal chats everyone has been so professional.We are comfy in the fact, we have a company looking out for us."
Mr & Mrs Noble
"We think that today has been very good. There is a lot of information to take in but we are looking forward to being able to sit back and let you do all the work for us. The best thing is that if we need to get in contact with you, we can as we have your number."
Mr & Mrs Crook
"Today has been fine. We think it’s a really good thing that we are getting on with this and sorting this out once and for all. We could have gone out to the resort this year but have decided that we are better off starting the process now than waiting until we return. Our meeting with Lisa was very good and informative. She must have explained everything very well, as we do not have any questions at this stage. Star Rating = *****"
Mr & Mrs Pollitt
"We have had the timeshare 30 odd years and enjoyed it. Now, we are putting our affairs in order, and the kids don’t want it. We spoke to someone who, very professionally went through our options. With the sorting of our affairs, raising maintenance, and the kids not wanting it, we decided to come and put the issue out of our minds, and into someone else’s hands."
"4-star rating. I saw the advert in the Daily Mirror so called in to see what, if anything, could be done to help me. The original person I spoke to was quite insistent ABC Lawyers could help, so I looked up on the internet about the company, to be sure. I was happy with what I read, so decided to come and see your assessor in York. Tom was great with me, I am quite deaf, but he was clear and spoke in an understanding manner. He also makes a mean cuppa too and knew how to put me at ease. Diane was also clear, and said to stop her, if I did not hear or understand anything regarding the contracts. All in all, I am glad, I do not have to put the burden of this on my 4 sons, and ABC Lawyers, through Tom and Diane have made me feel I have done the right thing."
"We had originally signed up to a trial membership which was ok, but then we were persuaded to sign for a full membership. Unfortunately, I was made redundant and although I continued working it was with an agency and my financial circumstances changed a lot, which put a huge strain on us to pay the maintenance fees. They also were not fulfilling all that they had promised. We needed a ground level unit due to disabilities, and we were put 3 flights up and miles away from all of the facilities, which was completely unsuitable for us. I was looking on the internet and saw an advert for Cheap Holidays Tenerife, I sent them an email and Cathy called me. When I disclosed I owned timeshare but was unhappy with it, she then explained I may have a good case to claim compensation, we felt quite relieved. Having met Ian today at ABC Lawyers, he has put our minds at rest. He was very good and explained everything very clearly step by step."
Mr Thomas & Mrs Haines
"Today was promising, a bit brain battering, but I have actually been able to follow everything really well. You have been very thorough, so it has been carried out quite well."
Mr & Mrs Leigh- Brown
“Today has been extremely eye opening. During our meeting with Karen, we found out a lot of information that we didn’t already know, and that has been one of the biggest things that we got out of today. There have been no problems whatsoever. Everyone has been very helpful and friendly which is important when this is quite a daunting process for us. There hasn’t been one person who hasn’t been welcoming since we stepped through the doors.” Star Rating *****
Mr & Mrs Manley
"I had an invitation and after some investigation, I decided to attend a meeting with ABC lawyers at Stratford-upon-Avon. I actually like the concept of timeshare, I just think its all gone wrong. It suited us at the time, but circumstances change, and things have happened. I get regular feedback and contact from the company and they phone me back when they say they will. I have my exit certificate now and I am waiting to hear about some compensation. I do feel happier now that I have achieved my exit. I am in contact with a lot of people from the resort and I am sure there will be a time when I can recommend you. We always used our week, which was new year week, but my circumstances have changed, and I just don’t want to travel at the moment. My children don’t want it as they take different types of holidays."
"I have found today very good indeed, especially my meeting with Rob which was excellent. We haven’t been able to afford to go on holiday because of the cost of the maintenance fees, and cannot wait to be out of my timeshare, so that we can go on holiday again."
"Today has been good, we understand everything and feel confident that everything will run smoothly after today."
Mr & Mrs Manalac
"My wife passed away and I do not want to use the timeshare again. Plus, the high maintenance I am paying would fund a holiday, several times a year. It brings it home, when you buy these and then something happens, just how much of a burden they actually are. I still have a few years left, and don’t want to be beholden to something I am not going to enjoy. People have been friendly and helpful so it seems the right thing to do, to let a professional company do what is needed."
"We saw an advert in the newspaper and decided to look into exiting our timeshare. The service was good and definitely to be recommended. We were out of our timeshare well within the timescale we were given, it was much quicker than we thought it would be. The staff were helpful and knowledgeable, they do what they say they will do."
Mr & Mrs Harvey
"Today has gone very well and our meeting with Rob was great. He explained everything clearly. When we came here, we didn’t really know whether we could even get out of our timeshare, so to learn that we can also get some compensation back is a very pleasant surprise and it does all look extremely promising."
Mr & Mrs King
"They have been very professional, and really nice. I cannot believe the in-perpetuity aspect of our timeshare contract, and had no idea about that before we came here today. The reason that we came was to try and obtain compensation, but we didn’t realise we had to exit first. We have been told a lot of information today, that we were not aware of, which has been an eye opener. We would definitely recommend them to others."
Mr & Mrs Lennard
"We have never used our timeshare as we were misled on how it could be used when we purchased it. As soon as we had paid the balance and tried to book we were told we couldn’t use it as we had been led to believe."
"5-star rating. We heard about you from a friend who knew we wanted to be away from our timeshare. From the phones call with Sarah and Gabriela to the meeting with Phil and Diane, everything has been great. Everything has been booked, explained, and each stage fully highlighted, with our situation in mind. Cannot fault the service, the people or the company."
Mr & Mrs Naylor
"5-star rating. I went on line to find companies who deal with getting people out of their timeshares, filled a survey in and someone called me. Very helpful and informative, so decided to give it a go and come to a meeting. The York office has lovely staff and we cannot fault the way they conducted themselves. No problem at all in giving 5 out of 5."
Mr & Mrs High
"5-star rating. We have seen someone before and got nowhere, so when we spoke to Paul, we decided to see what he had to say. He was very helpful and amenable, giving all the options, no pressure at all. We need to be out of the timeshare as it’s a real money pit, so decided to come to York and see how ABC Lawyers could help. Spoke to Phil, who was informative and professional, giving advice and what, if anything, could be done. The contracts were made translucent and easy to follow by Diane. We are finally happy to get the help we need."
Mr & Mrs Kelly
"We found the process brilliant, far better than we expected, because now we can see light at the end of the tunnel, which we couldn’t until now. Everything has been explained clearly, and everything you said is logical. When we went to another company, our answer at the end of it was “If it looks too good to be true, then it is probably too good to be true”, we did not go with them, and now they have gone bankrupt."
Mr & Mrs Barber
"Found the advert for compensation in the local paper. Fabia has been very helpful as was the girls on the phones. Looking forward to hopefully receiving some compensation which will be spent on a nice little holiday."
Mr & Mrs Barr
"We have found out a lot of interesting information today, and although there has been a lot to take in, it all sounds fairly straightforward. We haven’t been spoken to with legal jargon that we do not understand and have felt able to ask for clarification from Lisa as many times as we needed which is great. Star rating ****"
Mr & Mrs Millen
"5-Star rating. I found ABC Lawyers online when researching. The timeshare has never been what it was portrayed. We have managed a couple of exchanges but mainly restricted to Spain or Tenerife. I wasn’t aware of any maintenance fees either! I have had discrepancies with the exchange company as well so glad to see the back of it."
"5 star rating. We saw your advert in the Sunday Magazine we get with the paper, and got in touch. First, we spoke to Jack, I think it was Jack, who really helped us, so we decided to come and see what ABC Lawyers could do. On meeting Tom, we were surprised there was no pressure involved, he sat with us, went through our paper work, then explained our options in a professional manner. Never was there any, you must do this, or you have no option but to do etc. Everything was pleasant and most informative. Both Tom & Diane were good at making us feel at ease, even going through the contracts was made easy by Diane. We are glad we came to York, a load has been taken away from us financially and emotionally."
Mr Pilling & Mrs Boulton
"I recall seeing your advert some time ago but didn’t get around to contacting you, but saw the advert again whilst at the dentist. From day one everyone has been very helpful, especially taking on board our circumstances. On a star rating of one to five, I would give you ten."
Mrs Whitehead & Mr Brown
"We were very apprehensive about coming here today because, coming from the timeshare industry, it is very hard to know who to trust. Having said that, we have found today very good indeed, and it has been a very positive experience. Both of our meeting’s today have been brilliant, and the whole thing has surpassed our expectations."
Mr & Mrs Smith
"After dealing with and paying another company for around 2 years and getting nowhere, we contacted ABC after seeing an advert in a newspaper. Within 3 months we were no longer Timeshare owners. The service they provided was certainly efficient and effective, they were always available to answer any questions we had, and we would definitely recommend them in the future."
Mr & Mrs Johnson
"We learnt a lot today, and found it good. The resort hasn’t been upfront with us, and we didn’t want to land our 3 daughters with a huge debt, we don’t want that, so it’s time to get out."
Mr & Mrs Nunn
"We have only had our timeshare for 2 years, and the maintenance has increased about 65%. I complained to the resort, tried to make a stand, but was completely ignored. I even complained to the ECC, I never received a response from them either. We have used it, but it isn’t worth paying so much in fees."
Mr Linsingh & Mrs Berkmans
"We didn´t quite know what to expect today, we came with an open mind and hope we could claim some compensation. Everyone has been great so far and our meeting with Ian has been very informative and productive. We are glad we came and would recommend ABC Lawyers to anyone in the same situation as us."
Mr Saunders & Ms Parker
"5 Star rating. Mr Hall cannot fly anymore, and even if he could, the flight and travel to the resort would be too long. Plus, the exclusive beach and facilities we had are now open to the public, so anyone can use them. Due to Mr Hall’s health, and not being able to just give our weeks back, I got in touch with the Trading Standards and they passed me onto you. Everyone has been brilliant, I would give you a 7, if I could. We have been kept informed throughout about our appointment, and given information at the highest level. Very happy with the service."
Mr Hall & Mrs Wardlaw
"We have owned the Timeshare for 7 years, and not used it much because we can never get what we want, and now not only do we have to pay a maintenance fee but also a charge for each point that we use, so in effect paying twice. We are glad to see the back of it."
Mr & Mrs Millar
"It was a lot to take in, however we found it good, clear and concise. Thank you for your help."
Mr & Mrs Marsden
"I think you’ve covered everything that I can think of, and we are happy with what we heard. Thank you very much."
Mr & Mrs Wood
"We saw an advert in the daily paper, and thought it was time we looked at things. We are on a fixed income now, and need to decide what our priorities are, with maintenance going up every year, this needed to be sorted. Plus, we are keen golfers, and the resort was supposed to be building a course, which has not happened. We feel we have been given false promises. Everyone has been so friendly here, we believe we are finally with a company who can help us."
Mr & Mrs Fewster
"We made the decision to get out of our timeshare back in February. The timeshare was not as we thought and, although we have only had it for 4 years, the maintenance fees have been going up and up. When we spoke to you guys, we were cautious initially but, after asking lots of questions, we decided to book the appointment. Today has been a lot more positive than I thought it would be. It’s a relief to know that there might be light at the end of the tunnel. Everyone has explained everything so well. We are looking forward to getting the money back, so that we can go and visit our son in Australia. We haven’t visited him since having the timeshare, as we haven’t been able to afford it."
Mr & Mrs Bentley
"We have owned the timeshare 21 years and just had enough really, grown out of it, although we have had some wonderful holidays. The children are not interested in taking this on. We found the advert in Sunday Post and telephoned. They sent a brochure and we made an appointment. Was easy!"
Mr & Mrs Coote
"It was very clear at the meeting. I am happy that you will be working on behalf of my parents."
Mr & Mrs Patel
"5-star rating. Everyone has been friendly and helpful. Phil was professional and knowledgeable. We are happy we decided to take the plunge and do something about this. We do not use the resorts any more."
Mr & Mrs Gillespie
"We saw an advert in a magazine about 2 years ago and made a call. We just wanted to find more out and said at the time we weren’t ready but periodically we received calls and finally we decided it was the right time to follow it up. Because it’s deeds, it will pass to our children with all the obligation and we didn’t want that and neither do they want it. Today’s meeting has been very good and Jo has explained everything. We have a lot in common."
Mr & Mrs Grandin
"We found Jo helpful, and we hope we can get the process started very quickly."
Mr & Mrs Daniels
"We spoke with someone over the phone and then attended a meeting in Stratford-upon-Avon with Tom. Tom was clear and professional, and we have now received our exit certificate. So far, our experience has been good."
Mr & Mrs Shore
"I am really happy with the advice I have been given by ABC Lawyers and look forward to a good outcome regarding the exit of my timeshare. I have tried to achieve this previously with another company without success."
"Thank you for your help, all questions were answered fully."
"I saw an advert in the Newspaper, and decided to look into exiting my Timeshare. I am very happy with the standard of service given to me with ABC lawyers, they answered all questions and put my mind at ease. I’m relieved to know that now I’m no longer responsible for my timeshare and I would recommend ABC in the future."
"The pressurising nature in which our timeshare was originally sold to us, had made us extremely wary about coming here today. Our meeting with Karen was actually a lot better than we were expecting and we are looking forward to finally resolving this. 5 out of 5 stars!"
Mr & Mrs Carlson- Hedges
"Now my husband has passed away, going on holiday on my own is not really an option. Plus, I am on a fixed income and cannot afford the maintenance anymore. I saw an advert in the People’s Friend and called. Everyone was so helpful, and even encouraged me to bring someone with me, so I was not on my own. It is nice to know there are people out there to help you when you need advice."
"There has been a lot of activity over the timeshare since my husband died, people wanting to help sell, buy more etc. He used to subscribe to a magazine and there was an advert in there, so we thought the company would not be able to advertise if it wasn’t reputable. I originally spoke to Paul, who was wonderful, explained my options and how ABC Lawyers could help. I am glad we came to see Lee in the York Office. He was the same as Paul, genuine and helpful. I will be glad to rid myself of the timeshare and the burden it could cause, on the perpetuity side of things, for my daughter. Rating 5 Star."
"4-star rating. We saw an ad in the paper, then went on line and filled a survey in, and someone called us. Helpful and polite, so booked a meeting in York, it’s only an hour away. The timeshare is never used, so the maintenance is wasted money, and could be put to better use. Phil was very clear, then Diane was thorough in going through the contracts, and answering our questions. Both very informative, so giving a 4 is easy, 5 no, as there is always room to improve."
Mr & Mrs Simpson
"Our meeting was a result of being sent some brochures due to a promotional holiday. We have been given more than enough information and everybody has been friendly."
Mr & Mrs Abbey
"We have found today really helpful, it’s a good move for us to leave Club La Costa. We are looking forward to receiving some compensation as we had thought we had found a holiday system that would work for us and that has not turned out to be the case. Karen was very open and says things how they are which makes it easy to understand. She is very experienced and knows her stuff. We feel as though we are in good hands with ABC Lawyers."
Mr & Mrs Swanston
"5-star rating. We saw an advert in a paper or a magazine and held onto it. It’s hardly used, and the maintenance fees keep increasing, so eventually we decided to call. The meeting was set up in York with Phil, so here we are. Not sure, a little sceptical, but everyone seems to know what they are doing. Both Phil and Diane were knowledgeable when going through things, so I suppose the proof will arrive when we are out of the timeshare."
Mr & Mrs Tweedle
"We did not really want to get rid of the timeshare as we use it still, but after speaking with David, things have been put into perspective, and we realise something must be done. We have two daughters, and they have children too. We don’t want them to inherit our problem. Costs are rising with flights and maintenance, and although we enjoy holidays, there are cheaper places we can go."
Mr & Mrs Millington
"I was reading a magazine in the dentist’s waiting room and saw your advert. We had been sold a product in Tenerife complete with a promise to be able to sell if we wanted to. As you can imagine, when we wanted out, the offer was not there anymore. We decided to come see what was on offer here, as we don’t use the timeshare any more. Wayne gave our options in a very professional manner. There was no pressure on us, so we made the decision to go ahead. Everyone has been very helpful."
Mr & Mrs Sargeant
"We had looked at exiting our timeshare before, but got nowhere, so, after ABC were brought to our attention, we decided to use them. They have been good at keeping us informed, we never had to call them to chase things up and the overall service has been pretty good. We would definitely recommend ABC in the future to other timeshare owners."
Mr & Mrs Blackburn
"When we bought into Timeshare we were told it was exclusive, only for members, and that is not the case at all. People are staying there through Booking.com, and with the amount of maintenance we pay yearly, we could book a full package holiday in the same accommodation. Also, if for some reason one year we are unable to travel, we would still have to pay the maintenance regardless, and every year we stay at our timeshare, using our own week, we seem to end up wasting a whole day in a meeting at our resort."
Mr & Mrs Osborne
"5 star rating. Everyone has been friendly from start to finish. We saw your advert and got in touch as we need to be away from our timeshare. We don’t want to burden the children with this. Phil was down to earth and explained things in a calm and professional manner, also makes a good cuppa. We also liked that Diane is on hand to assist with any questions after we have got home and read through things again."
Mr & Mrs Aylett
"I work abroad a lot and we have property in Thailand, so the timeshares are not being used. We got in touch with the Timeshare Council, who recommended you, so we got in touch. The difference in maintenance fees, since we first bought the weeks, has increased far more than we ever imagined. This could be paying for flights to visit friends, not holding us down. Meeting with Lee and Diane, we know the company has friendly professional staff, here to help. We have no doubts we have done the right thing."
Mr & Mrs Somek
"Today has been good, very informative. To be honest I didn’t really know what to expect having never done this sort of thing before. It’s nice to have everything explained in such detail. Our meeting with Rob was really good, and what I liked about it was that he went over the information a few times, so that it really sunk in. We have wanted to get out of our timeshare for a while now, but they don’t make it as easy as you think. We haven’t used it in the last few years as we have grandchildren now. We prefer to go on caravan holidays with them, and spending quality time doing something that they enjoy. Our circumstances have changed. *****"
Mr & Mrs Naylor
"The reason we want to be out of our timeshare is ‘worry’. We worry we will not be able to afford the maintenance, and worry as we cannot use it anymore through bad health. We try to exchange to holidays in this country, but they charge extra and there is never any availability. When we were called by a company regarding the timeshare, we decided to come along and see how you could help. The person we spoke to was very nice and did not rush through things, so we knew a bit before the meeting, which was helpful."
Mr & Mrs McCann
"Our meeting with Karen today has been long, but really good. We want to get out of our timeshare, because we don’t want to leave it to our children, and they have told us that they simply do not want it. That is our main reason for today. We are looking forward to not having the burden of it."
Mr & Mrs Lawson
"4-star rating. We saw an advert for compensation so called and spoke to Allyson. She was very helpful but at no point did upfront fees come into the conversation. If this is the case and it is, it should have been mentioned beforehand and not once we were in front of Wayne. Albeit, we want to be out of the timeshare, so when all said and done, Wayne has gone through things and we have decided to use ABC Lawyers."
"5-star rating. If I could give an eleven out of five for how we have been treated, I would. I was given an ad out of the paper by my mum, she knows we have been going through the mill regarding our timeshare. It was for ABC Lawyers and how they help people get out of timeshare. We feel we had been conned from start to finish with our timeshare and now needed help and advice. Jo, Karen and Lorraine have been so helpful getting us here, never pushy, just there to guide us, give us options and genuinely assist us. Lee has just been brilliant and covered everything and helped us make the decision we knew needed to be made but without the facts those are never easy. The whole process has been made so easy by everyone involved and we know we have had a weight taken off our shoulders."
Mr & Mrs Calland
"Our meeting with Rob was great and very straightforward. We have been keen to get out of our timeshare for a while due to the in-perpetuity aspect of it. We have had some lovely holidays but we don’t want the burden of maintenance fees to be passed on to our kids. We have some friends who are in the same situation and will certainly let them know of your great services."
Mr & Mrs Bone
"We didn’t really know what to expect from today, but it has been absolutely fine. Our meeting with Lisa was great, she’s wonderful, and a lovely lady. It sounded complicated at first, but once she went through everything step by step, it’s easy to understand."
Mr & Mrs Wood
"We initially did not want to get rid of the timeshare, but as time has gone on we don’t fly so much. We are here because Diamond Resorts have ruined it for us. The resort initially said we could give it back at no cost. Diamond, on the other hand said no. Under the circumstances, they offered to try rent it out for us, but never did, so we are still liable for the maintenance etc. I filled an online survey in and you called. The people we have spoken to, and met, have been genuine, and fully understand our predicament. Happy to have met Lee & Diane. Good cuppa and chat."
Mr & Mrs Lockwood
"We have found today very informative indeed. It has opened our eyes a little bit about the situation we are in with our timeshare. Rob has been excellent at explaining everything to us so clearly. We feel very comfortable with the decision to go ahead and get out of our timeshare for good. Star rating: *****"
Mr & Mrs Smy
"My sister passed me an advert she had seen in a magazine. I have wanted to look at getting out of the timeshare, but had no idea where to start. Things in life change over the years, and we used the timeshare a lot when the kids where younger. The maintenance fees were acceptable, and it was cost effective. The kids work abroad now and have no need for it and it hasn’t been used for years. I am on my own now, so it all felt very daunting, but the professional way I have been looked after has been lovely and very helpful.”
"I had tried to take some serious action before my partner became seriously ill, with re-sale. I ended up getting nowhere. I then saw your advert in a local paper or it may have been the Express, I think. The lady I spoke to explained about the process and offered me the option to stay overnight to ensure I was fresh in the morning for the appointment. She kept me up to date and let me know my appointment was with Nick. I learnt a lot from Nick today with regards to the process. I understand the cost but the end result will pay dividends and that’s what I hope for. I just want it nullified and I can move on."
"We were promised value for money and great holidays all over the world, if we bought into the resort. Nothing has altered that fact since we purchased our week, but maintenance fee increases, and more no’s to our holiday requests. We also do not want the kids to end up with this, if anything happens to us, so when we were called, we decided we would see what we could do."
Mr & Mrs Smith
"We feel very positive about today and the processes involved. The last thing we want is for our kids to inherit our timeshare, so it’s great to know that we can stop this from happening whilst not been out of pocket."
Mr & Mrs Goddard
"We had many great years with our timeshare when it was members only, since the accommodation has been made available to the public the resort has gone downhill. It´s a shame to see because it was so lovely but now the standards have slipped so much we don´t want to go anymore. Last year they charged us extra maintenance to replace the curtains and bed clothes, and when we went to stay nothing had been changed, the same old curtains were still hanging up. Definitely time for us to exit. Jean Pierre has explained the process to us very well and we are glad we attended today."
"We simply don’t use the timeshare and can get a package holiday for the cost of the maintenance fees. Simple as that really. We had been in touch with ‘Which’ who in turn put us to the ‘Timeshare Council’. My wife is blind and we could not have been cared for better by Lee & Diane in York. Lee explained everything thoroughly, as there were a lot of visual aids and Diane read through and explained all the contracts, and helped her understand and know where to sign etc.”
Mr & Mrs Rhodes
"Today has been better than I thought, it has surpassed our expectations. The meeting with Robert has been good, he’s explained everything very well. We don’t want to pay maintenance anymore, and health wise we can’t use it anymore; we just want out. 5 Star."
Mr & Mrs Brady
"4 star rating. We got a phone call and spoke to Natalie who said we had a good chance at a compensation claim. We decided to come and see what it was all about. Lee explained everything to us throughout the meeting and we are happy there is someone to help us."
Mr & Mrs Buckley
"We came here feeling very sceptical, because of our timeshare background, however our meeting with Lisa was great, and at the moment it all seems brilliant, and almost too good to be true."
Mr & Mrs Fuller
"It’s been a long day, but we found it informative, good, and we are looking forward to a result of exit."
Mrs Martin & Mr Irvine
"I had been getting phone calls about my timeshare for years but only when I spoke to somebody from ABC and went through it did I feel confident to pursue it. We were a little sceptical before coming here today and didn’t expect it to be as good as it has been. Our meeting with Rob was very good and everything was explained very thoroughly."
"We have now completed our exit with ABC Lawyers and are now trying to get compensation. It has been absolutely brilliant, it really has. We decided to go with you some time last year, I was a bit nervous. I have been dealing with Chloe and she has been fabulous, very nice, and I have been put at ease as I have been bitten a few times before. If you have a Merritt board, please let everyone know that we are very pleased, we would rate you a 5/5. I would definitely recommend ABC Lawyers and I have people that I know who want to exit."
Mr & Mrs Young
"Today was okay. Carl was very reassuring, and we found the process very good."
"4.5 rating. We did not realise the timeshare was in perpetuity and having a child of school age means a long, long, time. Plus, to exchange for school holidays is expensive and neigh on impossible. There was no pressure from Phil to go ahead, he just explained things through and made the coffees. The contracts were made easy to follow and explained again with no pressure by Diane. All in all, happy to move forward."
Mr & Mrs O’Raw
"I never realized at the time of buying my timeshare that it would be passed down to my family which I really wasn’t happy about. The maintenance bills have just kept going up which wasn’t ideal. I was offered the service of ABC Lawyers and thankfully now I can say I’m delighted to no longer have this burden. It was all dealt with professionally, with lots of good advice, I would most certainly recommend ABC."
"It has been brilliant, and above my expectations. It was simply explained, and I understood everything. Getting rid of the burden of having a timeshare is a bonus, and knowing I’ve actually got something else to benefit from, with the Jive Hippo membership, is great. Karen was really good, and she explained everything thoroughly. She was open to any questions, and is clearly an expert in her area. Nothing throws her at all, which is very reassuring. I would definitely recommend them to you."
"It’s been very clear, and a lot to absorb and understand. I am a naturally suspicious person, so part of me thinks that this is too easy, and I have paid a lot of money out. However, I will be relieved when I have something coming back to me."
Today has been extremely helpful to us. We were worried and wary about coming here because we have lost a lot of money, but we now have every confidence that we will gain something from all of this. Our meeting with Lisa was very good.
Mr & Mrs Shah
"We are very impressed. We came for a meeting in Tenerife and spoke with Ian and were followed up with calls from Rachael. Ian is first class and very good. we received our exit certificate and I can say that my experience has been positive."
Mr & Mrs Martin
"There are a couple of reasons we wanted to exit our timeshare ownership. Firstly, we really didn’t want our daughters to have to take on increasing maintenance fees – if they weren’t to go back to the resort, it is available to book via online travel agencies. What was also worrying, was that we were talking to another owner at the same resort who was a lawyer, and he was discussing his concerns about pretty much the same things and he indicated he wasn’t sure on how to be free of it. We really didn’t know what to expect at our meeting as you hear so many stories, but ours has been a very pleasant experience."
Mr & Mrs McBriar
"We found the process okay, a lot to take in and to think about, we know that this can be a difficult job. We are glad we are using you as a paralegal company."
Mr & Mrs Starsmore
"5 star rating. We contacted ABC Lawyers after seeing an advert in the Daily Express. We spoke to Jack & Lorraine who were really helpful, and as Jack said, ‘you don’t know what will happen if you don’t come.’ Wayne has explained everything down to the last, and makes a good cuppa too. The contracts were explained by Diane, and knowing she is there to talk to, if we have any questions is peace of mind. Everyone and everything has been helpful and so well organised, even down to the taxi being on time at the hotel. The weight that has been lifted from us has been tremendous, we did not want family to have to deal with this, once we were gone. We are glad we got in touch and we have made the right decision."
Mr & Mrs Bridge
"We approached this meeting with great trepidation, and we explained to our advisor Tom that you are not the first company that we have tried. We had seen two companies before, one in the UK and another in Spain, and had not felt comfortable enough to give them our business."
Mr & Mrs Vale
"We have tried previously to get out of our timeshare, but regrettably we were unsuccessful. We were never able to travel when we wanted because I was a teacher, and tied to school holidays. Also, in order to get any exchanges with RCI, you had to book a year in advance, which was no good to us, as we were never that organised. Sadly, if you don’t use your weeks you lose them, on top of this the maintenance fees are going up each year. But, really for us, more importantly, the Perpetuity Clause means our kids would be left to deal with it, and we definitely don’t want that."
Mr & Mrs Eyre
"I haven’t been to my timeshare resort for a long time. We took it on originally because we loved playing golf, but then the golf membership changed, and it wasn’t what it was supposed to be. I always thought it was a bit of a con and it was very fashionable at the time to have a timeshare. We did enjoy our first few years, but I have a property abroad which I prefer to go to. Lisa has been very efficient today, and I am so looking forward to getting rid of the timeshare and getting it out of my hair for good."
"We are honestly just relieved to get some help – we thought we were stuck with this…. there have been one or two people in the past, but we didn’t feel right with them, for some reason I didn’t want to go ahead, something kept stopping me. So, I thought I would come in person to see, but I haven’t felt like that today."
Mr & Mrs McCabe
"It has been very straightforward, and our questions were answered so we understood. The important thing, apart from the maintenance fees, is getting out of the timeshare, as we didn’t want to lumber our children with the bills that we had. We just want to cut them clean."
Mr & Mrs Bokenham
"We found the process good as we were a little worried, because we have been taken in before, so it is hard to trust what people are saying to us. However, we are happy with what we have heard today."